These terms and conditions of use, together with our privacy policy and all supplemental terms and other documents referenced in these terms (the Terms) govern your use of our Websites and other Services.  

Please read these Terms carefully. These Terms form a legally binding contract between you and us. By browsing, accessing or using any of our Services in any way, you agree to be bound by these Terms. If you do not agree to be bound by these Terms you should not browse, use or access any of our Services. If you have used a Service, but do not agree to these Terms, you should immediately discontinue your use of the relevant Service. 

To use the Services you may be required to comply with third-party platform operator terms. If you are accessing a Service via any third-party platform then these Terms shall apply in respect of your use of the Service, in addition to any terms and conditions imposed by such third party platform. 

  1. About you

By using the Services, you affirm that you are over the age of 13, as the Services are not intended for children under 13.  


  1. Who we are

2.1 We are (i) Reality Gaming Group Limited, a company registered in Gibraltar with Company Number FC035724 and registered address 6.20 World Trade Centre 6 Bayside Road, Gibraltar, Gx111aa, Gibraltar, and (ii) Reality Plus UK Limited, a company registered in England and Wales with company number 10589824 and registered office of 77 Shaftesbury Avenue, London, W1D 5DU (together, Reality Gaming, we, our and us).  

2.2 You can contact us by email at [email protected]. 

  1. About these Terms

3.1 These Terms govern the relationship between you and us in relation to: 

(a) your use of any platforms and websites controlled or operated by us, including (without limitation) www.realityplus.com (the Websites); and 

(c) all other services that we may provide to you from time to time in connection with the Websites, unless we specifically state that different terms and conditions apply to those services. 

3.2 In these Terms, we refer to our Websites and other services mentioned in Paragraph 3.1 as the Services. 

3.3 By using the Services, you are agreeing to these Terms and are entering into a binding legal agreement with us incorporating these Terms (the Agreement). If you do not agree to these Terms, please do not attempt to use the Services. 

3.4 In order to receive certain Services from us, we may also require you to enter into additional terms and conditions that supplement, amend or replace these Terms as stated within those additional terms and conditions. 

3.5 We may need to amend these Terms and our Privacy Policy from time to time, for example, in order to ensure that we remain compliant with applicable law, for clarity or to reflect any changes we make to the Services or otherwise. 

3.6 You can find a copy of these Terms by visiting the following www.realityplus.com. If we make any changes to these Terms, we will upload an amended version of the Terms to this URL.  

3.7 Please check the Terms whenever you use one of our Services. Your continued use of the Services after any changes to the Terms have been made by us will mean that you accept those changes to the Agreement. If you do not agree to any changes to the Terms, you may not continue to use the Services. 

3.8 Any changes to these Terms will not affect your accrued rights and will not have any retrospective effect. 

  1. Licence and Subscription

4.1 We own, or are otherwise permitted by third parties to use, all the intellectual property rights in our Services and any other works made available to you in the course of our providing the Services. All source code, database, functionality, software, website design, audio, video, text, photographs, and graphics on the Websites (collectively, the Content) and trademarks, service marks and logos contained therein (the Marks) are owned, controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws. 

4.2 In return for your acceptance of these Terms, we grant you a limited license to use our Services (subject to Paragraph 4.3 below). This license is strictly subject to these Terms, and in particular to the restrictions set out in these Terms.  

4.3 The licence granted to you by us to use the Services under these Terms is limited in a number of ways as set out below. This licence is: 

(a) non-exclusive, meaning that we can grant the same or similar licences to other people as well; 

(b) personal, not transferable and not sub-licensable, meaning that the licence is only for your benefit and you may not grant the licence to anyone else (only we may grant licences to use the Services); 

(c) revocable, meaning that we can terminate this licence in the circumstances set out in these Terms; 

(d) non-commercial, meaning that you can only use the Services for private domestic purposes and not for commercial purposes; 

(e) limited to using the Services for the purposes we set out in these Terms and for the duration that these Terms are in force; and 

(f) conditional on your compliance in full with these Terms. 

4.4 You acknowledge and agree that, other than the licence granted to you by these Terms, you shall have no right to use the Services. You shall have no ownership rights over any of our Services, including no ownership of any intellectual property rights in the Websites or the Services. 

  1. Our rights and responsibilities

5.1 We will provide the Services using reasonable skill and care. 

5.2 We will use reasonable endeavours to make the Services available to you, but we cannot guarantee that the Services will be available on an uninterrupted basis. Your access to the Services may be disrupted to allow for appropriate maintenance, repairs, upgrades and the introduction of new functionality. At times, unscheduled downtime may be necessary, including for security purposes. Further, owing to the inherent nature of the internet and related technologies, errors, interruptions and delays may occur in the Services from time to time. We will use reasonable endeavours to try to limit the frequency and duration of downtime, to the extent within our reasonable control. 

5.3 We cannot guarantee that the Services will be free from errors, bugs or viruses. We also cannot guarantee that the content or information provided in the Services is accurate or complete. As with all software and services accessed through an electronic device, we recommend that you use anti virus software while using the Services. We also recommend that you have an up-to-date back up of your device before using the Services. 

5.4 We may modify, cease to offer or cease to support the Services from time to time.  

  1. Your rights and responsibilities

6.1 You must comply with the laws that apply to you in the country or state in which you live or from which you access our Services. If any laws applicable to you restrict or prohibit you from using our Services, you must comply with those legal restrictions or, if necessary, stop using our Services. 

6.2 You must not: 

(a) use the Services in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the Websites; 

(b) use the Services in any manner that would be antisocial, offensive or disruptive to other users of the Services, such as: 

(i) bullying, stalking or other harassing; 

(ii) using vulgar, obscene, discriminatory or sexually explicit communications; 

(iv) “flaming,” “spamming,” “flooding,” “trolling,” or “griefing”; 

(c) infringe our intellectual property rights or those of any third party in relation to your use of the Services; 

(d) use the Services in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; 

(e) copy any Website content or other works made available to you as part of the Services, except as part of the normal use of the Services or explicitly authorised in these Terms; 

(f) decompile, reverse-engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the Services or any part of them (except as and only to the extent allowed by applicable law); 

(g) collect, ‘scrape’, ‘mine’ or ‘harvest’ any information or data from the Services or our systems or attempt to decipher any transmissions to or from the servers running the Services; or 

(h) sell, transfer or try to sell or transfer an account with us or any part of an account. 

6.3 You are solely responsible for your communications and interactions with other users of our Services. 

6.4 In order to access our other Services, the device that you use may need to meet certain minimum hardware and software requirements. Some Services can only be accessed on certain hardware and software platforms. You may also require an internet connection with minimum upload and download speeds to access the Services. We will use reasonable endeavours to notify you of the relevant minimum requirements before you access our Services, but these are subject to change from time to time. If the device you are using does not meet the minimum requirements to access Services, we cannot accept any responsibility if they do not operate properly or if they cause any damage to your device. 

  1. Accounts

7.1 When using our Services, we may give you the option to (and, in some instances, you may be required to) open an account with us or a third party (for example, a platform or publisher). 

7.2 Any Reality Gaming account you create is personal to you and you are not entitled to transfer your account to any other person. 

7.3 If you create an account with us, you agree that you shall take all steps necessary to protect your account and login details and keep them secret. You agree that you shall not give your login details to anyone else or allow anyone else to use your account. 

7.4 If you fail to keep your login details secret, or if you share your login details or account with someone else (whether intentionally or unintentionally), you accept full responsibility for the consequences of this (including any unauthorized purchases) and agree to compensate us for any losses or harm that may result. We will not be responsible to you for any loss that you suffer as a result of an unauthorized person accessing your account and/or using our Services, and we accept no responsibility for any losses or harm resulting from its unauthorised use, whether fraudulently or otherwise. 

7.5 You understand that, if you delete a Reality Gaming account, or if we delete your account in accordance with these Terms, you may lose access to any data previously associated with your account. 

  1. Our right to suspend your access to the Services

8.1 We may suspend your access to or all or part of the Services if we reasonably believe that you have breached any of these Terms. 

8.2 If we suspend your access to the Services: 

(a) we will use reasonable endeavours to notify you; 

(b) you will not be able to access the Services during the period of suspension, while we investigate the relevant circumstances; and 

(c) depending on the outcome of our investigation, you may be permanently excluded from the Services. 

8.3 If you are in breach of these Terms, we can terminate this Agreement immediately at any time and without refunding any payments made by you. If we do this, we will give you notice that we are terminating this Agreement with immediate effect. 

8.4 We can also terminate this Agreement immediately at any time for technical or operational reasons beyond our reasonable control. If we do this, we will give you as much notice as reasonably possible. 

8.5 If we terminate this Agreement, you must immediately stop all activities authorised by these Terms, including your access to the Services. 

  1. Platforms and publishers

9.1 Many of our Services may only be accessed through a third-party platform. These third parties will impose additional terms and conditions governing the use of their services and our Services. Those terms and conditions will form a separate agreement between you and the relevant third party and are in addition to this Agreement. We encourage you to read the terms and conditions of third parties carefully before you agree to them. 

9.2 You must also accept and comply with all terms and rules of third-party platforms who make the Services available to you. Any breach of the terms or rules of any such third-party platforms and publishers shall also be deemed to be a repudiatory breach of this Agreement by you. 

9.3 Where the Services contain links to, and connect with, other services and resources provided by third parties, we have no control over the content of those services or resources and we make no warranties or representations as to the legitimacy, accuracy or quality of such third-party services or resources. Any external site that you visit by clicking through a link on the Services is entirely at your own risk. We accept no responsibility for their content, behaviour, safety or treatment of your personal data. 

  1. Our liability to you

10.1 Subject to Paragraph 10.2 and Paragraph 11 below, if we fail to comply with this Agreement, we are responsible for loss or damage you suffer that is a reasonably foreseeable result of our unremedied breach of this Agreement. Loss or damage is reasonably foreseeable only where it could be reasonably contemplated by you and us at the time and date you agreed to these Terms. 

10.2 We are not liable to you for the following types of loss or damage that may arise from your use of the Services: 

(a) loss or damage not caused by our breach of these Terms or our negligence; 

(b) any increase in loss or damage resulting from breach by you of any of these Terms; 

(c) loss or damage not reasonably foreseeable by you and us when you agreed to these Terms, including loss or damage that occurs in consequence of such loss or damage, for example, loss of data, loss of opportunity, service interruption, computer or other device failure or financial loss; 

(d) loss or damage to any device on which you access our Services or to any data on that device, unless that damage is directly caused by our failure to exercise reasonable skill and care in the provision of the applicable Services; 

(e) loss or damage that you suffer as a consequence of the actions or omissions of third parties, including platforms, publishers or other users of the Services; 

(f) any indirect, consequential, punitive or special loss or damage; or 

(g) any loss or damage if the Services are not provided to you or are interrupted or suspended or if we do not comply with the Terms because of events beyond our reasonable control, including (without limitation), an act of God, storm, fire, flood, internet outage, epidemic or pandemic, strikes, or riots. 

10.3 If the consumer law of the country or state in which you are resident does not permit any of the limitations of liability set out in Paragraphs 11.1 or 11.2, then those limitations of liability shall apply only to the maximum extent permitted by the laws of such jurisdictions. Nothing in these Terms shall affect any statutory rights that you may have as a consumer of the Services. 

10.4 We do not limit our liability to you for death or personal injury caused by our negligence or the fraud of our employees or other representatives or for anything else where it would be unlawful to do so under applicable law. 

  1. Disclaimers

11.1 You expressly understand and agree that your access to and use of the Services are at your sole risk, and that the Services are provided “as is” and “as available” without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, we, our subsidiaries, affiliates and licensors make no express warranties and hereby disclaim all implied warranties regarding the Services, including the implied warranties of merchantability, fitness for a particular purpose, non-infringement, correctness, accuracy or reliability. Without limiting the generality of the foregoing, we, our subsidiaries, affiliates and licensors do not represent or warrant to you that (i) your access to or use of the Services will meet your requirements; (ii) your access to or use of the Services will be uninterrupted, timely, secure or free from error; or (iii) the Services or any content, services or features made available through them are free from viruses or other harmful components. 

  1. Indemnification

You agree to defend, indemnify and hold us harmless, including our subsidiaries, affiliates and all of our respective officers, agents, partners and employees, from and against any loss, damage, liability, claim or demand, including reasonable attorneys’ fees and expenses, made by third parties due to or arising out of (i) use of the Websites; (ii) breach of these Terms; (iii) your violation of the rights of a third party, including but not limited to intellectual property rights, or (iv) any overt harmful act towards any other user of the Services with whom you connected via the Services.  

Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of such claims. We will use reasonable efforts to notify you of any such claim, action or proceeding which is subject to this indemnification upon becoming aware of it. 

  1. Your personal data and privacy

When we process your personal data, we will do so in accordance with the data protection laws that apply to us and in accordance with our Privacy Policy. Please read it carefully. 

  1. Law and jurisdiction

14.1 If you have a complaint, please let us try to resolve it first. You can send us details of your complaint by email to [email protected].  If you are unhappy with the outcome of your complaint, please write to our registered office above providing us with the following information: your name, username, email address, the full details of your complaint, Reality Gaming’s previous response to your complaint and why you disagree with the outcome.  

14.2 In the event of any dispute, controversy, or claim relating to these Terms (including the Privacy Policy) or the Services (a Dispute), both you and Reality Gaming shall first use best efforts to negotiate an informal resolution to such Dispute for at least 30 days before initiating any formal proceeding. This informal negotiation period will commence upon written notice from one party to the other. 

14.3 This Agreement, and any Dispute, shall be governed by and interpreted in accordance with English law and subject to the exclusive jurisdiction of the English courts, except for certain claims and disputes, for example, relating to consumer protection, unfair competition and tort, which may subject to the laws of the country or state in which you are resident. 

  1. Other important terms

15.1 Subject to Paragraph 3.4, these Terms set out the entire agreement between you and us concerning our Services and they replace all earlier agreements and understandings between you and us in respect of the Services. 

15.2 You may not assign or otherwise transfer your rights under this Agreement to someone else for any reason (or attempt or purport to do so), unless we have first given you our express permission in writing, which we may withhold in our sole discretion. We may assign or otherwise transfer our rights and may sub-contract our obligations under this Agreement to anyone else. 

15.3 Each of the terms and conditions of these Terms operates separately. If any court or other competent authority decides that any of them are unlawful or unenforceable, the remaining terms and conditions will remain in full force and effect. 

15.4 Nothing in these Terms will create any relationship of partnership, agency or employment between us. 

15.5 If we do not enforce our rights against you, or if we delay in doing so, that does not mean that we have waived our rights against you, and it does not mean that you are relieved of your obligations under this Agreement. If we do waive a breach by you, we will only do so in writing, and that will not mean that we will automatically waive any later breach by you.